but for the majority in the us who rely on government reimbursements for elderly care, like medicaid, the reality can be quite different. >> he pulled the light and nobody would come for an hour. so pretty early we were suspicious of the place. my dad would call frantic, every single morning, because feces and urine were running off the bed. >> continuing down the hallway, i see no staff helping people. i hear people crying out for help. nobody responding to them. >> abuses are hidden, sometimes coming to light only when suspicious family members plant hidden cameras. >> we just couldn't believe it. you didn't even want to look at it again, it was so terrible. >> what was going through your mind. >> just thinking about all the other times she may have been abused and we just happened to get that one on camera. >> fault lines had been contacted by a lawyer in south carolina who says he's bringing a case against a corporation that manages care homes. it happened in augusta, georgia. the victims name is pat manning. we're meeting with his wife today, nora manning. we want to investigate